What is RMM Software? (Definition, Features & Benefits)

Let’s define Remote Monitoring and Management, analyze key features, and explore how RMM software like Peel-It can benefit your business.

December 05, 2023 3 minute read


By Peel-It

What is RMM Software?

In today's digital age, where businesses are increasingly reliant on IT infrastructure, the need for efficient and effective IT management cannot be overstated. One tool that has become essential is Remote Monitoring and Management (RMM) software. 

But what exactly is RMM software, and how can it benefit your business? Let's dive in.

What is Remote Monitoring and Management (RMM)?

RMM, or Remote Monitoring and Management, is a type of software designed to help IT teams or managed service providers (MSPs) track and manage endpoints and networks remotely. By providing a centralized console, RMM software allows technicians to keep an eye on all IT assets, regardless of their location, and ensure they're running optimally.

How Does RMM Software Work?

RMM works by installing unobtrusive Edge Compute Units (ECUs) on the devices that need to be monitored, which may include:

  • Internet-of-things (IoT) devices
  • Private networks (4G and 5G)
  • Distributed Antenna Systems (DAS)
  • Network infrastructure (routers, switches, and firewalls)
  • Backup power, UPS, DC power systems, and generators
  • Emergency Responder Radio Communication System (ERRCS)

ECUs collect real-time data about the device's health, status, and functionality, and relay this information back to the RMM software's centralized dashboard. The RMM software will continuously monitor incoming data for any signs of trouble – employing artificial intelligence and machine learning to proactively detect anomalies and predict failure points. 

If it detects a potential issue, it immediately sends an alert to the IT team. Advanced RMM software often includes a 24x7 Network Operations Center (NOC) that offers remote support and onsite intervention.

Key Features of RMM Software 

RMM software comes packed with features designed to streamline IT management. Here are some of the most crucial ones.

Remote Access - This feature enables IT technicians to access devices from any location, enabling them to resolve issues without being physically present at the site.

Centralized Dashboard - A single, unified view of all monitored systems simplifies management and enhances visibility into the network’s health. 

Flexible Deployment Options - RMM software often allows for different deployment options, such as on-premise, hybrid, or cloud-based, to accommodate the specific operational needs and infrastructure of each organization. 

Integrated 24x7 NOC Support - Network Operations Center (NOC) support is usually integrated into RMM software, providing round-the-clock monitoring and support to handle any issues that arise. 

Event Management - This feature enables the creation, tracking, and resolution of tickets related to system events or issues. 

Automated Alerts and Notifications - RMM software can detect potential system issues and send alerts so they can be addressed immediately, often before they escalate into bigger problems.

Monitoring, Automation, and Scripting - These features allow for constant monitoring of systems, automation of routine tasks, and the ability to run scripts for complex processes. 

Reporting and AI-Powered Analytics - Detailed reports can be generated to provide insights into system performance, security issues, and other important metrics to aid strategic decision-making.

Benefits of RMM

The use of RMM software brings numerous benefits to businesses of all sizes and across various industries, such as public safety, education, healthcare, and telecommunications. By using RMM software, IT teams can proactively manage their IT infrastructure, resolve issues before they cause serious problems, and deliver improved service to their clients.

Here are some of the most significant benefits of RMM software.  

Proactive Problem-Solving - Thanks to its monitoring capabilities, RMM software can identify and fix issues before they cause significant disruption, ensuring smooth business operations.

Increased Efficiency - The ability to automate routine tasks, enable remote troubleshooting, and manage multiple networks from a single console means IT teams can work more efficiently and focus on more strategic initiatives. 

Reduced Downtime - By quickly identifying and resolving system issues, RMM software minimizes downtime, which can otherwise be costly for businesses.

Maintenance and Patch Management - RMM software can automate the process of applying patches and updates, helping to keep systems up-to-date and secure. 

Track Disparate Devices and Systems with Intuitive RMM Software

RMM software is a powerful tool that simplifies IT management while enhancing efficiency and effectiveness. By providing a centralized platform for monitoring and managing all IT assets, it empowers businesses to ensure their IT infrastructure is always running optimally, reducing downtime and saving costs. 

Businesses interested in RMM should request a Peel-It software demo. With Peel-It, you can monitor any device or system with an IP connection and view critical information such as alarms, tickets, and key performance indicators, all from an intuitive, centralized dashboard. By simplifying the process of maintenance and monitoring, Peel-It helps ensure that your critical systems are always running at peak performance. 

Read to monitor and protect your critical equipment from one platform? Schedule my demo.